Archive for the 'Marketing' Category

AutoCheck does not exist

I am continually amazed at the brand position that CARFAX maintains. Consumers are seemingly unaware of any alternative to their vehicle history report service.

AutoCheck exists

AutoCheck LLC was born in 1998. By 2002, when almost a million AutoCheck reports were being served each month, the company entered an agreement with Experian and became an Experian Automotive product. This partnership would transform the AutoCheck reports from being primarily an auction product to a mainstream consumer product in direct competition with CARFAX.

Too little too late

The game was already over, and CARFAX won. By December of 1996, consumers could access reports through CARFAX’s website that contained title information for all fifty states. AutoCheck’s delivery of this feature was 5 years late, enough time for CARFAX to brand the product as their own. Today, AutoCheck is still reinventing their product and acquiring partnerships with sites like eBay Motors to boost their brand.

Experian doubles the amount of time that $25 can access unlimited reports; CARFAX gives 30 days and AutoCheck gives 60. I feel this is a small edge that has a small effect on consumers. When 11 out of 12 people can name CARFAX and no alternative, price points mean very little.

Update: I wrote this today when the Yahoo! Answers question had 12 responses. There’s a few more now, numbers 13 and 14 that are pro AutoCheck and surprisingly emotional. You goons. You fool no one.

DealerMark Magazine: wrong and misleading

One of the reasons I started this website was because the automotive marketing magazines that dealers read every month contain articles that are piss poor. This month’s Dealer Marketing Magazine is no exception. The cover story offers incorrect information and quotes an “expert” from Autobytel that helps reinforce the inaccuracy.

DealerMark is wrongSearch engine marketing is not paid search. Why this is not obvious is beyond me. Marketing does not equal “buying ads,” so how could something something marketing mean buying ads on something something? I expect a trade publication to conduct the small amount of research required to ensure they are not fabricating definitions and misleading their readers.

You might be thinking, “Ok, but are you being a little picky about one word, Corey?” No, this is not about one word. The article claims that SEM is an “elevated level of search optimization” that gets you placement in the paid results sections of search results. This leads readers to believe that some mystical “elevated” skill or knowledge is required to make a site appear in the paid spots, and this is exactly the type of bullshit that convinces dealers that they have to pay a search engine company to appear at the top. It is simply not true. Anyone with $5 and the will to learn can open an account and begin advertising on a search engine.

This mistake might have started with one of the “experts” that were consulted for the story. Autobytel’s senior vice president of dealer strategy and operations, Mark Garms, is quoted rather awkwardly on the following page. DealerMark is misleading His statement only makes sense after you have learned the bogus definition of SEM. I do not think that Mark is an idiot, and it is obvious (to me) that he is talking about pay-per-click advertising costs. It is unfortunate that he has been quoted saying something goofy like dealers are not trying to increase their traffic from search engines, but is that the worst part? I think the largest oops here is the fact that the writer of this article, Jim Leman, took his quote and multiplied the mistake, and none of the editors of the magazine knew better to sort it out.

Search engine marketing is the act of promoting a website to (increase search engine traffic, whether that means buying ads, optimizing content or a employing a strategy to) improve rankings in non-paid, organic search results. Anyone can get into the paid spots, even if they have no “elevated level” knowledge.

Yahoo Answers kicks ass

For the last month, I’ve been link building the hell out of Yahoo! Answers. My focus on a single vehicle classifieds site has been extremely successful (and easy). A week into my campaign, I read a blog article that made the Sphinn homepage about how Yahoo Answers traffic can actually eclipse Yahoo search traffic. Boy, was that accurate.

Yahoo Answers is now sending more traffic to my site than any other source, including Google and Wikipedia.

Yahoo Answers

I captured this screen shot from Google Analytics this morning. These URLs are the top referrering websites from September 21 to October 21, 2007.

Quick! End that debate on your blog

This morning I left my final comment in a fiery debate on another automotive marketing blog. Well, I thought I did. Turns out the owner of the blog, some Brandon Hoffman, didn’t like my last comment (or didn’t understand?), and he refused to publish it. I guess that means someone learned something today. I’m actually proud of myself for resisting insults when they were being thrown at me time and time again. Anyways, here are my remarks that you will never see added to the end of these comments.

?

I’m not sure why the pasted output from a 301 checker means much here. My last comment acknowledged that the redirect was a 302.

Besides, I just queried the link myself to discover what kind it was…

First

HTTP/1.1 302 Moved Temporarily
Date: Wed, 20 Jun 2007 19:52:52 GMT
Location: http://www.yellowpages.com/sp/yellowpages/dlp.jsp?p=1&searchId=1&displayTile=Y&st=NY&ci=
New+York&peid=24103566&id=108938175&q=plumbers
&purl=http%3A//www.tomtracker.com/redirect.cfm%3FbID%
3D4844%26hID%3D35282&_requestid=421259

Second

HTTP/1.1 302 Moved Temporarily
Date: Wed, 20 Jun 2007 19:53:47 GMT
Location: http://www.yellowpages.com/sp/yellowpages/ypout.jsp?outURL=http%3A%2F%2Fwww.tomtracker.com%2Fredirect.cfm%3FbID%3D4844%26hID%3D35282&id=108938175&searchId=1&_requestid=422708

Third

HTTP/1.1 302 Moved Temporarily
Date: Wed, 20 Jun 2007 19:54:48 GMT
Location: http://www.tomtracker.com/redirect.cfm?bID=4844&hID=35282

Fourth

HTTP/1.1 302 Moved Temporarily
Date: Wed, 20 Jun 2007 19:53:44 GMT
Location: http://rotorooter.com/e-scheduling/yp.php

The point I’m trying to make to you is that pagerank isn’t the only benefit that a listing on yellowpages.com can offer, but I guess you’re not interested in hearing that.

I’ll let you have the last word. I’m done here.

Accountability is delicious.

DealerRefresh verifies car lead reselling

Jeff Kershner has verified that AutoUSA resells the same car leads to dealers after 30 day intervals. Read about it at DealerRefresh, Jeff’s marketing blog.

Advertising for the competition

A small-time dealer website host, VehicleHost, is openly advertising for most of their competitors. This can be extremely bad for two reasons, and both are because of search engine technology.

Shopping online is easy

Any website, person or document that you mention online can be found in nanoseconds. Lots of web browsers and browser plugins are capable of conducting this research for the user and hiding it behind a single click. The definition of shopping is to find and compare products in anticipation of a purchase. Calling out the competition by name is an open invitation for shoppers to buy someone else’s product. And remember, a superior product by itself doesn’t always win you the sale. You need a better website and a sales staff with better answers to the questions answered on all the competitors’ websites. In this case, Vehicle Host is listing competitor prices to show they are cheaper. Providing this data makes them a liar (or at least a provider of false information) the minute any of the competing prices change.

Inviting competitors to your site

Because all information online is so easily searchable, you are making it easier for these companies to find your website. I stumbled upon the VehicleHost website while researching one of the competitors on their list. Most companies (including the ones I work for) won’t respond to negative marketing like this, but why take the chance that someone might?

AutoWeek: Brain-Based Advertising

Exploring the gray matter of auto marketing

Wrap your brain around this term: neurological marketing.

Auto marketers study consumers’ brain waves so as to make TV commercials more effective. It’s not science fiction. It’s here.

Read the full story at AutoWeek.com. More and more marketing studies involve brain scanning to determine effectiveness.

The key to engaging a customer with an advertisement is to play on their emotions. The article mentions the VW commercials that start with a casual conversation in the car and usually end with a nice T-bone crash. Volkswagen wants you to put yourself in that car so you too can fear for your life.

Buy a Jetta! You won’t die!

Effective marketing strategies

There are several different streams of revenue and exposure available to automotive businesses online.

  1. Classified ad listings and online auto auctions
  2. Search engine marketing for local online shoppers
  3. Website traffic & customer relationship management.