Cars.com is incompetent
Here is a conversation that occurred today between Cars.com support staff and a dealership that pays them hundreds of dollars a month.
Dealer: Hi. I am calling to find out why only 28 cars are displaying on my 30 car advertising package.
Cars.com: You should ask the company that delivers your inventory to us.
Dealer: I just got off the phone with them. They send you all the vehicles that I have for sale once every day.
Cars.com: Ok, let me see how many we received from them on the last transfer.
Cars.com: Ok, it looks like they sent us 41 vehicles, 2 without any photos.
Dealer: Right, and I want to know why only 28 with no photos are showing on cars.com
Cars.com: That’s something you should ask them.
Dealer: Why? You just told me that you received 41 vehicles from them, and that all came with pictures except for two. Why are there no pictures on any of my cars?
Cars.com: You’ll have to ask them.
Dear Cars.com,
I do not lie about your company or your service, yet you will openly blame my company for your own shortcomings. Please accept any of our many invitations to discuss these persistent issues in a conference call. I will continue to equip our mutual customers with log files that verify the service that we provide to them. Unfortunately, said logs are not enough to keep you from training your support reps to blindly blame the other guy, even when these lies contradict what can be easily seen on the screen in front of them.
